Shipping & Returns

Last updated: October 15, 2026

Rescue Supply, operated by Prosperity Guard, LLC, takes pride in its uncompromising customer service. We want you to be 100% happy with your purchase and if you're not, you're entitled to request a refund. For most products, it's a full refund, subject to the terms below.

Shipping

Order confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@rescuesupply.co.

We offer free shipping on orders over $99 to destinations within the continental U.S. Lead times vary by product, from same day to 1–2 weeks; each product page shows the lead time for that item. Expedited shipping options, when available for the items in your cart, are shown at checkout.

Returns

In order to receive a refund:

• The product must be unused, resalable, and in its original packaging.
• All returns must be approved, with an RMA number clearly visible on the returned package.
• Products must be returned within 30 days of the order date.
• Return tracking information must be provided prior to receiving the returned package.

Returns process

If you wish to request a refund, call us at (800) 239-1797 or contact customer service to arrange a return authorization, then download, fill out, and sign the return authorization form and email a copy to support@rescuesupply.co. The form must be signed — unsigned forms will NOT be accepted. We can arrange a return authorization within 15 days of the receipt of your product. Note that returns won't necessarily be sent to our headquarters; your return authorization will include the correct return address.

Non-returnable products

Hygiene products are non-returnable. Hygiene products which relate to personal hygiene and self care are non-returnable. Hygiene products, toileting products, bathroom products, body braces, foam cushions, wheelchair cushions, medicine preparation products, stockings, splints, and products that come in contact with the body cannot be returned — they are single use patient items. No hygiene product can be returned if the package has been opened, per Public Health Policy and per Rescue Supply Policy.

Non-returnable manufacturer product lines (products manufactured by these vendors are non-returnable):

• Enhance Mobility will not accept returns for batteries.
• Mighty Max Battery will not accept returns for batteries.
• MK Battery will not accept returns for batteries.
• MJM International will not accept product returns.

Restocking and shipping fees

The buyer is responsible for all return shipping charges, and delivery (outbound) shipping charges will also be deducted from the refund. There is a minimum 20% restocking fee (of the original order amount, excluding discounts) for all returned items. Products ordered and then refused by a customer at their address, or returned without contacting Rescue Supply for a return authorization number, will incur an automatic 50% restocking fee — unless you have been authorized by Rescue Supply customer service to refuse delivery of the product.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@rescuesupply.co and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Your return must arrive in sellable condition. Damage to returned orders is subject to additional charges and may be refused. Refunds will only be issued to the original credit card that you used when placing your order.

Please Note

Each manufacturer's return policies may vary, and we ultimately adhere to each manufacturer's return policy (they override ours). It is important to contact us for further clarification first. Product pictures and specifications may vary with the actual product from time to time. Unless otherwise stated, it should be assumed that products will require some sort of assembly, which Rescue Supply is not responsible for. Please check with us first before your purchase.

Questions? Contact us at support@rescuesupply.co or (800) 239-1797. Operating hours: Monday – Friday, 9 am to 5 pm CST.