Frequently Asked Questions

At Rescue Supply, transparency is a top priority. Our FAQ page provides clear, concise information on sales tax, payment options, returns, and shipping policiesā€”saving you time, reducing confusion, and building trust. If you have any questions, our friendly support team is here to help. Call us at 800-239-1797 or email customerservice@rescue-supply.com.

Order Questions

  • Do you charge sales tax?

    Applicable sales tax will be added to all items delivered to a Texas address unless you provide us with your tax exempt status. All emergency food and water rations are exempt from sales tax.

    Tax Exempt: If you are a reseller or tax exempt, please contact us for more information. You may send your tax exempt certificate to customerservice@rescue-supply.com.

  • Can I edit or cancel my order once itā€™s been placed?

    Yes, orders can be edited or canceled before they are processed and shipped. Please contact our customer service team as soon as possible to make any changes. Please call customer service at 800-239-1797. If after hours, please leave a voice message or send an email with your request to customerservice@rescue-supply.com.

  • What payment methods do you accept?

    Credit & Debit Cards: American Express, VISA, Master Card, Discover

    Other: PayPal, Apple Pay, Google Pay

    Checks & Money Orders: Please ensure to get the shipping total from us before sending your check or money order.

    Send payment to:

    • Prosperity Guard, LLC. dba Rescue Supply
    • 1301 Justin Road Suite 201
    • PMB 136, Lewisville, TX 75077

    Purchase Orders can be accepted on approved accounts. Please contact customer service at 800-239-1797.

  • What is your return and exchange policy?

    Rescue Supply offers a 30-day Money Back Guarantee. Please call our Customer Service Department at 800-239-1797 for a return merchandise authorization number (RMA#). You can also request an RMA# by e-mail. Please specify your order number, the product being returned, and the reason for the return.

  • My tracking shows delivered, but I never received it. What can I do?

    If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team for assistance. We will help you track down the package or file a claim with the carrier. Please check with neighbors or co-workers to see if the package is there.

Shipping Questions:

  • What is the lead time for shipping?

    Lead times for shipping products vary from same day to 1-2 weeks depending on the product. Please reference the lead time information on the product page. You may call or email for more information on lead times for a specific product.

    Call 800-239-1797 or email customerservice@rescue-supply.com.

  • Do you offer expedited shipping?

    Yes. Expedited shipping is available only for certain items. You can calculate expedited shipping from the shopping cart page or the checkout page will display all shipping options available for the items in your cart. If an expedited method does not show, please call us so we can check to see if any expedited methods are available for the items in your cart.

  • Can you ship using our carrier account?

    Yes. Make a note in the comments section at checkout with the carrier name (FedEx or UPS only) and account number. Add the billing address for the account if it is different than the ship to address.

  • What are your Shipping Policies?

    We offer free shipping on orders over $99 to destinations within the Continental U.S. For detailed information on our shipping policies, including shipping rates and handling of large or international orders, please visit our Shipping Info page.